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Shipping & Returns

Thank you for shopping at Pool Land.

In the unlikely case that you're not entirely happy with your purchase we're here to help.

Returns

You have seven days from the date you receive your item to notify Pool Land of your intention to return the goods.

You have thirty days from the date you receive the item to return the item to Pool Land.

To be eligible for a return, your item must be unused and in the same condition you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase enclosed.

Custom made items are not returnable.

Store Credit

Pool Land will issue you with a store credit* once goods have been inspected and found to be in original condition.

You will not receive a store credit for any amount paid for shipping.

Refunds will not be given**.

Shipping

You are responsible for paying any shipping costs to return the item.

Store credit will not be given for shipping costs incurred.

*A restocking fee may be deducted your store credit on items of over $500.

**Pool Land will meet all of it's obligations under the Consumer Guarantees Act.